Ticket
SoftLayer_Ticket_Attachment_Hardware

Overview

SoftLayer tickets have the ability to be associated with specific pieces of hardware in a customer's inventory. Attaching hardware to a ticket can greatly increase response time from SoftLayer for issues that are related to one or more specific servers on a customer's account. The SoftLayer_Ticket_Attachment_Hardware data type models the relationship between a piece of hardware and a ticket. Only one attachment record may exist per hardware item per ticket.

Local Properties

attachmentId

The internal identifier of an item that is attached to a ticket.

Type:

integer

createDate

The date that an item was attached to a ticket.

Type:

dateTime

hardwareId

The internal identifier of a piece of hardware that is attached to a ticket.

Type:

integer

id

A ticket attachment's internal identifier.

Type:

integer

ticketId

The internal identifier of the ticket that an item is attached to.

Type:

integer

Relational & Count Properties

Relational Properties can be queried by object mask
assignedAgent
hardware

The hardware that is attached to a ticket.

resource

The hardware that is attached to a ticket.

ticket

The ticket that an item is attached to.