Ticket
SoftLayer_Ticket_Group

Overview

SoftLayer tickets have the ability to be assigned to one of SoftLayer's internal departments. The department that a ticket is assigned to is modeled by the SoftLayer_Ticket_Group data type. Ticket groups help to ensure that the proper department is handling a ticket. Standard support tickets are created from a number of pre-determined subjects. These subjects help determine which group a standard ticket is assigned to.

Local Properties

id

A ticket group's internal identifier.

Type:

integer

name

A ticket group's name.

Type:

string

ticketGroupCategoryId

The internal identifier for the category that a ticket group belongs to..

Type:

integer

Relational & Count Properties

Relational Properties can be queried by object mask
category

The category that a ticket group belongs to.