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Ticket
SoftLayer_Ticket_Group_Category

Overview

SoftLayer's support ticket groups represent the department at SoftLayer that is assigned to work one of your support tickets. Many departments are responsible for handling different types of tickets. These types of tickets are modeled in the SoftLayer_Ticket_Group_Category data type. Ticket group categories also help separate differentiate your tickets' issues in the SoftLayer customer portal.

Local Properties

id

A ticket group category's unique identifier.

Type:

integer

name

A ticket group category's name.

Type:

string

Relational & Count Properties

Relational Properties can be queried by object mask