User
SoftLayer_User_Employee

Overview

A SoftLayer_User_Employee models a single SoftLayer employee for the purposes of ticket updates created by SoftLayer employees. SoftLayer portal and API users cannot see individual employee names in ticket responses. SoftLayer employees can be assigned to customer accounts as a personal support representative. Employee names and email will be available if an employee is assigned to the account.

Local Properties

displayName
Type:

string

email

A SoftLayer employee's email address. Email addresses are only visible to SoftLayer Accounts that are assigned to an employee

Type:

string

employeeDepartmentId

A SoftLayer employee's department id.

Type:

integer

firstName

A SoftLayer employee's first name. First names are only visible to SoftLayer Accounts that are assigned to an employee

Type:

string

lastName

A SoftLayer employee's last name. Last names are only visible to SoftLayer Accounts that are assigned to an employee

Type:

string

officePhone
Type:

string

username

A representation of a SoftLayer employee's username. In all cases this should simply state "Employee".

Type:

string

Relational & Count Properties

Relational Properties can be queried by object mask
actionCount

A count of

Type:

unsignedLong

chatTranscript
chatTranscriptCount

A count of

Type:

unsignedLong

employeeDepartment

The department that a SoftLayer employee belongs to.

layoutProfileCount

A count of

Type:

unsignedLong

layoutProfiles
metricTrackingObject
roleCount

A count of

Type:

unsignedLong

ticketActivities
ticketActivityCount

A count of

Type:

unsignedLong

ticketAttachmentReferenceCount

A count of

Type:

unsignedLong

ticketAttachmentReferences