The SoftLayer_Billing_Order_Quote service controls the quoted orders that are created whenever a SoftLayer customer's places a purchase. Quotes exist in several states. The ones of concern are:
*PENDING: Quotes which have not been paid yet. Quotes pending approval from a Softlayer customer.
Once an order is placed from a quote it moves from PENDING to EXPIRED state 2 days after its creation and it is removed from the system after 5 days unless otherwise the SoftLayer customer saved the quote.
Quotes could are created with contact information duplicated from the SoftLayer_Account data type or by manual entry. We do this in order to maintain a history of an account's contact information as quotes are generated.
Query the SoftLayer_Account service to get a list of quotes for your account.