Add an update to a ticket. A ticket update's entry has a maximum length of 4000 characters, so addUpdate() splits the entry property in the templateObject parameter into 3900 character blocks and creates one entry per 3900 character block. Once complete addUpdate() emails the ticket's owner and additional email addresses with an update message if the ticket's notifyUserOnUpdateFlag is set. If the ticket is a Legal or Abuse ticket, then the account's abuse emails are also notified when the updates are processed. Finally, addUpdate() returns an array of the newly created ticket updates.
an array of SoftLayer_Ticket_Update
- SoftLayer_Exception_Public: Throw the exception "Unable to create a ticket update longer than 19000 characters." if the entry property in templateObject is over 19000 characters long.
- SoftLayer_Exception_Public: Throw the exception "Unable to add ticket update.." if the API was unable to process the new ticket update.