Language: English

Ticket
SoftLayer_Ticket::addUpdate

Overview

Add an update to a ticket. A ticket update's entry has a maximum length of 4000 characters, so addUpdate() splits the entry property in the templateObject parameter into 3900 character blocks and creates one entry per 3900 character block. Once complete addUpdate() emails the ticket's owner and additional email addresses with an update message if the ticket's notifyUserOnUpdateFlag is set. If the ticket is a Legal or Abuse ticket, then the account's abuse emails are also notified when the updates are processed. Finally, addUpdate() returns an array of the newly created ticket updates.

Parameters

templateObject

SoftLayer_Ticket_Update

The update to add to the ticket
attachedFiles

SoftLayer_Container_Utility_File_Attachment

An array of no more than two files to attach to your ticket.

Headers

Optional Headers: 
SoftLayer_ObjectMask
Required Headers: 
SoftLayer_TicketInitParameters