SoftLayer_Ticket_Subject

Classes SoftLayer_Ticket_Subject
Tags service sldn ticket

SoftLayer_Ticket_Subject

Description

Every standard support ticket submitted to SoftLayer contains a relationship to a pre-determined subject which populates that ticket’s title. The SoftLayer_Ticket_Subject service retrieves these subjects. These ticket subjects also determine which department a ticket is opened for.

Methods

getAllObjects

Retrieve all ticket subjects.

getCategory

getChildren

A child subject

getGroup

getObject

Retrieve a SoftLayer_Ticket_Subject record.

getParent

A parent subject

getTopFiveKnowledgeLayerQuestions

Retrieve the top five KnowledgeLayer questions for a ticket subject