SoftLayer Ticket Attachment File
From SoftLayer Development Network Wiki
Contents |
Overview
SoftLayer tickets can have have files attached to them. Attaching a file to a ticket is a good way to report issues, provide documentation, and give examples of an issue. Both SoftLayer customers and employees have the ability to attach files to a ticket. The SoftLayer_Ticket_Attachment_File data type models a single file attached to a ticket.
User Access
Users wishing to access the SoftLayer_Ticket_Attachment_File type must have the View Tickets permission assigned to their account.
| Warning! Even though our API is object based, XML-RPC can only return data as array values. The SOAP implementation treats data as object properties. |
Local Properties
createDate
The date a file was originally attached to a ticket.
- Type: dateTime
fileName
The name of a file attached to a ticket.
- Type: string
- Length: 500 characters
fileSize
The size of a file attached to a ticket, measured in bytes.
- Type: string
- Length: 100 characters
id
A ticket file attachment's internal identifier.
- Type: integer
modifyDate
The date that a file attachment record was last modified.
- Type: dateTime
ticketId
The internal identifier of the ticket that a file is attached to.
- Type: integer
- Length: 10 digits
uploaderId
The internal identifier of the user that uploaded a ticket file attachment. This is only used when A file attachment's uploaderType is set to "USER".
- Type: string
- Length: 10 characters
uploaderType
The type of user that attached a file to a ticket. This is either "USER" if the file was uploaded by a portal or API user or "EMPLOYEE" if the file was uploaded by a SoftLayer employee.
- Type: string
- Length: 10 characters
Relational Properties
ticket
The ticket that a file is attached to.
ticket can be queried by object mask.
ticket must be a unique value.
- Type: SoftLayer_Ticket
