SoftLayer Ticket Attachment Hardware
From SoftLayer Development Network Wiki
Contents |
Overview
SoftLayer tickets have the ability to be associated with specific pieces of hardware in a customer's inventory. Attaching hardware to a ticket can greatly increase response time from SoftLayer for issues that are related to one or more specific servers on a customer's account. The SoftLayer_Ticket_Attachment_Hardware data type models the relationship between a piece of hardware and a ticket. Only one attachment record may exist per hardware item per ticket.
| Warning! Even though our API is object based, XML-RPC can only return data as array values. The SOAP implementation treats data as object properties. |
Local Properties
createDate
The date that a piece of hardware was attached to a ticket.
- Type: dateTime
hardwareId
The internal identifier of a piece of hardware that is attached to a ticket.
- Type: integer
- Length: 10 digits
id
A ticket hardware attachment's internal identifier.
- Type: integer
ticketId
The internal identifier of the ticket that a piece of hardware is attached to.
- Type: integer
- Length: 10 digits
Relational Properties
hardware
The hardware that is attached to a ticket.
hardware can be queried by object mask.
hardware must be a unique value.
- Type: SoftLayer_Hardware
ticket
The ticket that a piece of hardware is attached to.
ticket can be queried by object mask.
ticket must be a unique value.
- Type: SoftLayer_Ticket
Associated Methods
- SoftLayer_Ticket::getAttachedHardware
- SoftLayer_Ticket::addAttachedHardware
- SoftLayer_Ticket::removeAttachedHardware
- SoftLayer_Hardware::attachToTicket
- SoftLayer_Hardware::detatchFromTicket
