SoftLayer Ticket Group
From SoftLayer Development Network Wiki
Contents |
Overview
SoftLayer tickets have the ability to be assigned to one of SoftLayer's internal departments. The department that a ticket is assigned to is modeled by the SoftLayer_Ticket_Group data type. Ticket groups help to ensure that the proper department is handling a ticket. Standard support tickets are created from a number of pre-determined subjects. These subjects help determine which group a standard ticket is assigned to.
| Warning! Even though our API is object based, XML-RPC can only return data as array values. The SOAP implementation treats data as object properties. |
Local Properties
id
A ticket group's internal identifier.
- Type: integer
name
A ticket group's name.
- Type: string
- Length: 100 characters
