SoftLayer Ticket Subject

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This page refers to the SoftLayer_Ticket_Subject service. For information on the SoftLayer_Ticket_Subject data type please see SoftLayer_Ticket_Subject (type).

Contents

Overview

Every standard support ticket submitted to SoftLayer contains a relationship to a pre-determined subject which populates that ticket's title. The SoftLayer_Ticket_Subject service retrieves these subjects. These ticket subjects also determine which department a ticket is opened for.

Endpoints

SOAP WSDL http://api.service.softlayer.com/soap/v3/SoftLayer_Ticket_Subject?wsdl
XML-RPC http://api.service.softlayer.com/xmlrpc/v3/SoftLayer_Ticket_Subject

Methods

getAllObjects

Retrieve all ticket subjects.

  • returns
SoftLayer_Network_BackboneArray
  • parameters
None


getObject

Retrieve a SoftLayer_Ticket_Subject record.

  • returns
SoftLayer_Ticket_Subject
  • parameters
None


getTopFiveKnowledgeLayerQuestions

Retrieve the top five KnowledgeLayer questions that pertain to a ticket's subject.

  • returns
SoftLayer_Container_KnowledgeLayer_QuestionAnswerArray
  • parameters
None


getTopFiveKnowledgeLayerQuestions

Retrieve the top five KnowledgeLayer questions for a ticket subject

  • returns
SoftLayer_Container_KnowledgeLayer_QuestionAnswerArray
  • parameters
None

See Also

Retrieved from "http://sldn.softlayer.com/wiki/index.php/SoftLayer_Ticket_Subject"
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