SoftLayer Ticket Subject (type)

From SoftLayer Development Network Wiki

This page refers to the SoftLayer_Ticket_Subject data type. For information on the SoftLayer_Ticket_Subject service please see SoftLayer_Ticket_Subject.

Contents 1 Overview 2 Local Properties 2.1 id 2.2 name 3 Relational Properties 3.1 topFiveKnowledgeLayerQuestions 4 Count Properties 4.1 topFiveKnowledgeLayerQuestionCount 5 Associated Methods 6 See Also

Overview

The SoftLayer_Ticket_Subject data type models one of the possible subjects that a standard support ticket may belong to. A basic support ticket's title matches it's corresponding subject's name.

Warning! Even though our API is object based, XML-RPC can only return data as array values. The SOAP implementation treats data as object properties.

Local Properties

id

A ticket subject's internal identifier.

• Type: integer

---

name

A ticket subject's name. This name is used for a standard support ticket's title.

• Type: string
• Length: 200 characters

Relational Properties

topFiveKnowledgeLayerQuestions

The top five KnowledgeLayer questions that pertain to a ticket's subject.
topFiveKnowledgeLayerQuestions can be queried by object mask.

• Type: SoftLayer_Container_KnowledgeLayer_QuestionAnswerArray

Count Properties

topFiveKnowledgeLayerQuestionCount

A count of the top five KnowledgeLayer questions that pertain to a ticket's subject.
topFiveKnowledgeLayerQuestionCount must be a unique value.

• Type: unsigned long

Associated Methods

• SoftLayer_Ticket_Subject::getObject
• SoftLayer_Ticket_Subject::getAllObjects
• SoftLayer_Ticket::getSubject

See Also

• SoftLayer_Ticket (type)
• SoftLayer_Ticket_Subject