SoftLayer Ticket Update
From SoftLayer Development Network Wiki
Contents |
Overview
The SoftLayer_Ticket_Update type relates to a single update to a ticket, either by a customer or an employee.
| Warning! Even though our API is object based, XML-RPC can only return data as array values. The SOAP implementation treats data as object properties. |
Local Properties
createDate
The data a ticket update was created.
- Type: dateTime
editorId
The internal identifier of the SoftLayer portal or API user who created a ticket update. This is only used if a ticket update's editorType property is "USER".
- Type: integer
- Length: 10 digits
editorType
The type user who created a ticket update. This is either "USER" for an update created by a SoftLayer portal or API user, "EMPLOYEE" for an update created by a SoftLayer employee, or "AUTO" if a ticket update was generated automatically by SoftLayer's backend systems.
- Type: string
- Length: 10 characters
entry
The contents of a ticket update.
- Type: string
id
A ticket update's internal identifier.
- Type: integer
ticketId
The internal identifier of the ticket that a ticket update belongs to.
- Type: integer
- Length: 10 digits
Relational Properties
editor
The user or SoftLayer employee who created a ticket update.
editor can be queried by object mask.
editor must be a unique value.
- Type: SoftLayer_User_Interface
ticket
The ticket that a ticket update belongs to.
ticket can be queried by object mask.
ticket must be a unique value.
- Type: SoftLayer_Ticket
