SoftLayer tickets have the ability to be associated with specific pieces of hardware in a customer’s inventory. Attaching hardware to a ticket can greatly increase response time from SoftLayer for issues that are related to one or more specific servers on a customer’s account. The SoftLayer_Ticket_Attachment_Hardware data type models the relationship between a piece of hardware and a ticket. Only one attachment record may exist per hardware item per ticket.
The internal identifier of an item that is attached to a ticket.
The date that an item was attached to a ticket.
The internal identifier of a piece of hardware that is attached to a ticket.
A ticket attachment’s internal identifier.
The internal identifier of the ticket that an item is attached to.