SoftLayer_Ticket_Group


SoftLayer_Ticket_Group

Description

SoftLayer tickets have the ability to be assigned to one of SoftLayer’s internal departments. The department that a ticket is assigned to is modeled by the SoftLayer_Ticket_Group data type. Ticket groups help to ensure that the proper department is handling a ticket. Standard support tickets are created from a number of pre-determined subjects. These subjects help determine which group a standard ticket is assigned to.

seeAlso

Local


id

A ticket group’s internal identifier.
Type: integer


name

A ticket group’s name.
Type: string


ticketGroupCategoryId

The internal identifier for the category that a ticket group belongs to..
Type: integer

Relational


category

The category that a ticket group belongs to.
Type: SoftLayer_Ticket_Group_Category

Count



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