The SoftLayer_Ticket_Update type relates to a single update to a ticket, either by a customer or an employee.
The data a ticket update was created.
The internal identifier of the SoftLayer portal or API user who created a ticket update. This is only used if a ticket update's ‘‘editorType’’ property is “USER”.
The type user who created a ticket update. This is either “USER” for an update created by a SoftLayer portal or API user, “EMPLOYEE” for an update created by a SoftLayer employee, or “AUTO” if a ticket update was generated automatically by SoftLayer's backend systems.
The contents of a ticket update.
A ticket update's internal identifier.
The internal identifier of the ticket that a ticket update belongs to.
A count of the files attached to a ticket update.
Type: unsigned long