SoftLayer_Ticket_Update_Agent


SoftLayer_Ticket_Update_Agent

Description

A SoftLayer_Ticket_Update_Agent type models an update to a ticket made by an agent.

seeAlso

Local


createDate

The data a ticket update was created.
Type: dateTime


editorId

The internal identifier of the SoftLayer portal or API user who created a ticket update. This is only used if a ticket update's ‘‘editorType’’ property is “USER”.
Type: integer


editorType

The type user who created a ticket update. This is either “USER” for an update created by a SoftLayer portal or API user, “EMPLOYEE” for an update created by a SoftLayer employee, or “AUTO” if a ticket update was generated automatically by SoftLayer's backend systems.
Type: string


entry

The contents of a ticket update.
Type: string


id

A ticket update's internal identifier.
Type: integer


ticketId

The internal identifier of the ticket that a ticket update belongs to.
Type: integer

Relational


changeOwnerActivity

Type: string


chat

The chat between the Customer and Agent
Type: SoftLayer_Ticket_Chat_Liveperson


fileAttachment

The files attached to a ticket update.
Type: SoftLayer_Ticket_Attachment_File[]


ticket

The ticket that a ticket update belongs to.
Type: SoftLayer_Ticket


type

The Type of update to this ticket
Type: SoftLayer_Ticket_Update_Type

Count


fileAttachmentCount

A count of the files attached to a ticket update.
Type: unsigned long



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