Cancel a service or resource.


Cancel the resource or service for a billing Item. By default the billing item will be canceled on the next bill date and reclaim of the resource will begin shortly after the cancellation. Setting the “cancelImmediately” property to true will start the cancellation immediately if the item is eligible to be canceled immediately.

The reason parameter could be from the list below:

  • “No longer needed”
  • “Business closing down”
  • “Server / Upgrade Costs”
  • “Migrating to larger server”
  • “Migrating to smaller server”
  • “Migrating to a different SoftLayer datacenter”
  • “Network performance / latency”
  • “Support response / timing”
  • “Sales process / upgrades”
  • “Moving to competitor”


Name Type Description
cancelImmediately boolean This will trigger an immediate cancellation with a reclaim of the resource
cancelAssociatedBillingItems boolean This only applies to servers and virtual servers and will
reason string The cancellation reason. See the documentation overview to see some possible values.
customerNote string Tracks any additional information that the customer wanted to provide.

Required Headers

Optional Headers

  • None

Return Values

  • boolean

Error Handling

  • Throw the exception “This type of service cannot be cancelled through the API. Please submit a cancellation ticket” If a billing items service type cannot be cancelled through the API.
curl -g -u $SL_USER:$SL_APIKEY -X POST -d '{"parameters": [boolean, boolean, string, string]}' \