Classes SoftLayer_Ticket
Tags method sldn ticket

SoftLayer_Ticket::createCancelServiceTicket

Create a sales cancel service ticket.

Description

A cancel service request creates a sales ticket. The hardware ID parameter is required to determine which server is to be cancelled.

The reason parameter could be from the list below:

• “No longer needed”
• “Business closing down”
• “Server / Upgrade Costs”
• “Migrating to larger server”
• “Migrating to smaller server”
• “Migrating to a different SoftLayer datacenter”
• “Network performance / latency”
• “Support response / timing”
• “Sales process / upgrades”
• “Moving to competitor”

The content parameter describes further the reason for cancelling service.

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Parameters

Name	Type	Description
attachmentId	int	The internal identifier of the server or CloudLayer Computing Instance to cancel.
reason	string	Cancellation reason.
content	string	Cancellation content for ticket. A brief description explaining the cancellation reason.
attachmentType	enum	HARDWARE VIRTUAL_GUEST

Required Headers

• Authenticate

Optional Headers

• SoftLayer_TicketObjectMask

Return Values

• SoftLayer_Ticket

Error Handling

• Throws the exception “Attachment id must be provided.” when attachment id parameter is not provided.
• Throws the exception “Cancellation reason must be provided.” when reason parameter is not provided.
• Throws the exception “Cancellation content description must be provided.” when content parameter is not provided.
• Throws the exception “You do not have permission to this service.” when a portal user does not have permission to cancel service.