Create a sales cancel service ticket.
Overview
A cancel service request creates a sales ticket. The hardware ID parameter is required to determine which server is to be cancelled.
The reason parameter could be from the list below:
- “No longer needed”
- “Business closing down”
- “Server / Upgrade Costs”
- “Migrating to larger server”
- “Migrating to smaller server”
- “Migrating to a different SoftLayer datacenter”
- “Network performance / latency”
- “Support response / timing”
- “Sales process / upgrades”
- “Moving to competitor”
The content parameter describes further the reason for cancelling service.
Parameters
Name |
Type |
Description |
attachmentId |
int |
The internal identifier of the server or CloudLayer Computing Instance to cancel. |
reason |
string |
Cancellation reason. |
content |
string |
Cancellation content for ticket. A brief description explaining the cancellation reason. |
attachmentType |
enum |
|
Required Headers
Optional Headers
Return Values
Error Handling
- Throws the exception “Attachment id must be provided.” when attachment id parameter is not provided.
- Throws the exception “Cancellation reason must be provided.” when reason parameter is not provided.
- Throws the exception “Cancellation content description must be provided.” when content parameter is not provided.
- Throws the exception “You do not have permission to this service.” when a portal user does not have permission to cancel service.