createCancelServiceTicket


SoftLayer_Ticket::createCancelServiceTicket

Create a sales cancel service ticket.

Overview

A cancel service request creates a sales ticket. The hardware ID parameter is required to determine which server is to be cancelled.

The reason parameter could be from the list below: * “No longer needed” * “Business closing down” * “Server / Upgrade Costs” * “Migrating to larger server” * “Migrating to smaller server” * “Migrating to a different SoftLayer datacenter” * “Network performance / latency” * “Support response / timing” * “Sales process / upgrades” * “Moving to competitor”

The content parameter describes further the reason for cancelling service.


Parameters

Name Type Description
attachmentId integer The internal identifier of the server or CloudLayer Computing Instance to cancel.
reason string Cancellation reason.
content string Cancellation content for ticket. A brief description explaining the cancellation reason.
attachmentType string
  • HARDWARE
  • VIRTUAL_GUEST

Required Headers

  • authenticate

Optional Headers

  • SoftLayer_TicketObjectMask
  • SoftLayer_ObjectMask

Return Values

Error Handling

  • SoftLayer_Exception

Throws the exception “Attachment id must be provided.” when attachment id parameter is not provided.

  • SoftLayer_Exception

Throws the exception “Cancellation reason must be provided.” when reason parameter is not provided.

  • SoftLayer_Exception

Throws the exception “Cancellation content description must be provided.” when content parameter is not provided.

  • SoftLayer_Exception

Throws the exception “You do not have permission to this service.” when a portal user does not have permission to cancel service.