Edit or update a SoftLayer ticket.
Edit a SoftLayer ticket. The edit method is two-fold. You may either edit a ticket itself, add an update to a ticket, attach up to two files to a ticket, or perform all of these tasks. The SoftLayer API ignores changes made to the ‘‘userEditableFlag’’ and ‘‘accountId’’ properties. You may not assign a ticket to a user that your API account does not have access to. You may not enter a custom title for standard support tickets, buy may do so when editing an administrative ticket. Finally, you may not close a ticket using this method. Please contact SoftLayer if you need a ticket closed.
If you need to only add an update to a ticket then please use the SoftLayer_Ticket::addUpdate method in this service. Likewise if you need to only attach a file to a ticket then use the SoftLayer_Ticket::addAttachedFile method. The edit method exists as a convenience if you need to perform all these tasks at once.
|templateObject||SoftLayer_Ticket||A skeleton SoftLayer_Ticket object containing the data of the ticket you wish to submit.|
|contents||string||The contents of the first update of the ticket. This is typically the ticket’s problem description.|
|attachedFiles||SoftLayer_Container_Utility_File_Attachment||An array of no more than two files to attach to your ticket.|