SoftLayer_Ticket_Subject


SoftLayer_Ticket_Subject

Description

Every standard support ticket submitted to SoftLayer contains a relationship to a pre-determined subject which populates that ticket’s title. The SoftLayer_Ticket_Subject service retrieves these subjects. These ticket subjects also determine which department a ticket is opened for.

seeAlso

Methods

getAllObjects

Retrieve all ticket subjects.

getChildren

Retrieve a child subject

getObject

Retrieve a SoftLayer_Ticket_Subject record.

getParent

Retrieve a parent subject

getTopFiveKnowledgeLayerQuestions

Retrieve the top five KnowledgeLayer questions for a ticket subject