Set an update’s response rating.


As part of the customer service process SoftLayer has provided a quick feedback mechanism for its customers to rate the responses that its employees give on tickets. addResponseRating() sets the rating for a single ticket update made by a SoftLayer employee. Ticket ratings have the integer values 1 through 5, with 1 being the worst and 5 being the best. Once the rating is set ‘‘addResponseRating()’’ returns a boolean true.


Name Type Description
responseRating integer An integer value from 1 to 5, worst to best, that rates a SoftLayer employee’s ticket response.
responseIndex integer An integer value, that refers to the unique update Number.

Required Headers

  • authenticate
  • SoftLayer_Ticket_Update_EmployeeInitParameters

Return Values

  • boolean

Associated Methods

Error Handling

  • SoftLayer_Exception_Public

Throw the exception “Please set a response rating between 1 and 5.” if ‘‘responseRating’’ is anything other than an integer from 1 to 5.

  • SoftLayer_Exception_Public

Throw the exception “Ratings cannot be edited on a closed ticket.” if ‘‘ticketStatus’’ is 1002 (closed)

  • SoftLayer_Exception_Public

Throw the exception “Unable to set response rating.” if the API was unable to set the update’s response rating.