Set an update’s response rating.
As part of the customer service process SoftLayer has provided a quick feedback mechanism for its customers to rate the responses that its employees give on tickets. addResponseRating() sets the rating for a single ticket update made by a SoftLayer employee. Ticket ratings have the integer values 1 through 5, with 1 being the worst and 5 being the best. Once the rating is set “addResponseRating()” returns a boolean true.
|responseRating||integer||An integer value from 1 to 5, worst to best, that rates a SoftLayer employee’s ticket response.|
|responseIndex||integer||An integer value, that refers to the unique update Number.|
Throw the exception “Please set a response rating between 1 and 5.” if “responseRating” is anything other than an integer from 1 to 5.
Throw the exception “Ratings cannot be edited on a closed ticket.” if “ticketStatus” is 1002 (closed)
Throw the exception “Unable to set response rating.” if the API was unable to set the update’s response rating.