The SoftLayer_Ticket data type models a single SoftLayer customer support or notification ticket. Each ticket object contains references to it's updates, the user it's assigned to, the SoftLayer department and employee that it's assigned to, and any hardware objects or attached files associated with the ticket. Tickets are described in further detail on the SoftLayer_Ticket service page.
To create a support ticket execute the createStandardTicket or createAdministrativeTicket methods in the SoftLayer_Ticket service. To create an upgrade ticket for the SoftLayer sales group execute the createUpgradeTicket.