Ticket
SoftLayer_Ticket_Update_Employee

Overview

The SoftLayer_Ticket_Update_Employee data type models an update to a ticket made by a SoftLayer employee.

Local Properties

createDate

The data a ticket update was created.

Type:

dateTime

editorId

The internal identifier of the SoftLayer portal or API user who created a ticket update. This is only used if a ticket update's editorType property is "USER".

Type:

integer

editorType

The type user who created a ticket update. This is either "USER" for an update created by a SoftLayer portal or API user, "EMPLOYEE" for an update created by a SoftLayer employee, or "AUTO" if a ticket update was generated automatically by SoftLayer's backend systems.

Type:

string

entry

The contents of a ticket update.

Type:

string

id

A ticket update's internal identifier.

Type:

integer

responseRating

A ticket update's response rating. Ticket updates posted by SoftLayer employees have the option of earning a rating from SoftLayer's customers. Ratings are based on a 1 - 5 scale, with one being a poor rating while 5 is a very high rating. This is only used if a ticket update's editorType property is "EMPLOYEE".

Type:

integer

ticketId

The internal identifier of the ticket that a ticket update belongs to.

Type:

integer

Relational & Count Properties

Relational Properties can be queried by object mask
changeOwnerActivity
Type:

string

editor

A representation of the SoftLayer employee who created a ticket update.

fileAttachment

The files attached to a ticket update.

fileAttachmentCount

A count of the files attached to a ticket update.

Type:

unsignedLong

ticket

The ticket that a ticket update belongs to.

type

The Type of update to this ticket