SoftLayer_Ticket_Update_Employee


SoftLayer_Ticket_Update_Employee

Description

The SoftLayer_Ticket_Update_Employee data type models an update to a ticket made by a SoftLayer employee.

Local


createDate

The data a ticket update was created.
Type: dateTime


editorId

The internal identifier of the SoftLayer portal or API user who created a ticket update. This is only used if a ticket update’s ‘’editorType’’ property is “USER”.
Type: int


editorType

The type user who created a ticket update. This is either “USER” for an update created by a SoftLayer portal or API user, “EMPLOYEE” for an update created by a SoftLayer employee, or “AUTO” if a ticket update was generated automatically by SoftLayer’s backend systems.
Type: string


entry

The contents of a ticket update.
Type: string


id

A ticket update’s internal identifier.
Type: int


responseRating

A ticket update’s response rating. Ticket updates posted by SoftLayer employees have the option of earning a rating from SoftLayer’s customers. Ratings are based on a 1 - 5 scale, with one being a poor rating while 5 is a very high rating. This is only used if a ticket update’s ‘’editorType’’ property is “EMPLOYEE”.
Type: int


ticketId

The internal identifier of the ticket that a ticket update belongs to.
Type: int

Relational


changeOwnerActivity

None
Type: string


chat

The chat between the Customer and Agent
Type: SoftLayer_Ticket_Chat_Liveperson


editor

The user or SoftLayer employee who created a ticket update.
Type: SoftLayer_User_Interface


fileAttachment

The files attached to a ticket update.
Type: SoftLayer_Ticket_Attachment_File[]


ticket

The ticket that a ticket update belongs to.
Type: SoftLayer_Ticket


type

The Type of update to this ticket
Type: SoftLayer_Ticket_Update_Type

Count


fileAttachmentCount

A count of the files attached to a ticket update.
Type: unsignedLong