Retrieve an update to a ticket made by a SoftLayer employee. Ticket updates created by employees have the option of being rated on a one to five scale. Because customer updates don’t have this ability the SoftLayer_Ticket_Update_Employee class has it’s own service.
Set an update’s response rating.
Retrieve the chat between the Customer and Agent
Retrieve a representation of the SoftLayer employee who created a ticket update.
Retrieve the files attached to a ticket update.
Retrieve a SoftLayer_Ticket_Update_Employee record.
Retrieve the ticket that a ticket update belongs to.
Retrieve the Type of update to this ticket