SoftLayer_Ticket_Update_Employee


SoftLayer_Ticket_Update_Employee

Description

Retrieve an update to a ticket made by a SoftLayer employee. Ticket updates created by employees have the option of being rated on a one to five scale. Because customer updates don't have this ability the SoftLayer_Ticket_Update_Employee class has it's own service.

seeAlso

Methods

addResponseRating

Set an update's response rating.

getChat

Retrieve the chat between the Customer and Agent

getEditor

Retrieve a representation of the SoftLayer employee who created a ticket update.

getFileAttachment

Retrieve the files attached to a ticket update.

getObject

Retrieve a SoftLayer_Ticket_Update_Employee record.

getTicket

Retrieve the ticket that a ticket update belongs to.

getType

Retrieve the Type of update to this ticket