The SoftLayer_Billing_Order service controls the orders that are created whenever a SoftLayer customer's places a purchase. Orders exist in several states. The ones of concern are:
*QUOTE_PENDING: Orders which have not been paid yet. Orders pending approval from a Softlayer customer.
Once an order is paid it moves from QUOTE_PENDING to PENDING_APPROVAL state.
Orders are created with contact information duplicated from the SoftLayer_Account data type or by manual entry. We do this in order to maintain a history of an account's contact information as orders are generated.
Query the SoftLayer_Account service to get a list of orders for your account.