Items with tag softlayer_ticket_update_employee


    • addResponseRating
      As part of the customer service process SoftLayer has provided a quick feedback mechanism for its customers to rate the responses that its employees give on tickets. addResponseRating() sets the rating for a single ticket update made by a SoftLayer employee. Ticket ratings have the integer values 1 through 5, with 1 being the worst and 5 being the best. Once the rating is set ''addResponseRating()'' returns a boolean true.
    • getChangeOwnerActivity
    • getChat
      The chat between the Customer and Agent
    • getEditor
      The user or SoftLayer employee who created a ticket update.
    • getFileAttachment
      The files attached to a ticket update.
    • getObject
      getObject retrieves the SoftLayer_Ticket_Update_Employee object whose ID number corresponds to the ID number of the init parameter passed to the SoftLayer_Ticket_Update_Employee service. You can only retrieve employee updates to tickets that your API account has access to.
    • getTicket
      The ticket that a ticket update belongs to.
    • getType
      The Type of update to this ticket
    • SoftLayer_Ticket_Update_Employee
      The SoftLayer_Ticket_Update_Employee data type models an update to a ticket made by a SoftLayer employee.
    • SoftLayer_Ticket_Update_Employee
      Retrieve an update to a ticket made by a SoftLayer employee. Ticket updates created by employees have the option of being rated on a one to five scale. Because customer updates don't have this ability the SoftLayer_Ticket_Update_Employee class has it's own service.